Shipping policy

At Simple Bake, every premix is made fresh to order, not pulled off a shelf, so getting it to you quickly, safely, and without any surprises matters just as much as the baking itself. Here's exactly how shipping works.

Processing time
Because we make each pack fresh rather than stocking pre-made bags, please allow 2–4 business days to prepare your order before it ships. During busy periods or promotions, this may run slightly longer; if it does, we'll let you know.

Shipping methods & costs
We ship within the UK using weight-based rates, so you always know the cost before you check out, with no last-minute surprises.

Royal Mail:
Standard delivery (typically 5–7 business days after dispatch):
  • Up to 1kg: £2.20
  • 750g–2kg: £2.99
  • 2kg–10kg: £5.99

Express delivery (faster dispatch, for when you can't wait for your next bake):
  • Up to 1kg: £2.70
  • 1kg–2kg: £3.30
  • 2kg–10kg: £6.29

Your basket's exact rate is confirmed at checkout once you enter your delivery address; it'll always match the bands above, with no surprises.

Tracking your order
Once your order is packed and on its way, we'll email you a confirmation with your tracking number (only when available), so you can follow its journey right up to your door.

Getting your address right
Please double-check your delivery address and contact details before confirming your order. Since everything is made fresh for you specifically, a misdirected parcel means a real delay in getting your bake back on track. If you spot a mistake just after ordering, contact us straight away at support@simplebake.co.uk and we'll do everything we can to help.

Need a hand?
If you've got any questions about your delivery, tracking, or timing, our team is genuinely happy to help. Email us at support@simplebake.co.uk, and we'll get back to you as quickly as we can.

Thank you for choosing Simple Bake. We can't wait for you to get baking.