FAQs

  
Have questions? We've got answers! Explore our comprehensive FAQs to find solutions, tips, and expert advice for all your gluten-free baking inquiries.
 
 
1- Are your premixes gluten-free?
Yes, all our premixes are 100% gluten-free. We understand the importance of catering to individuals with gluten sensitivities or celiac disease, and our premixes are crafted to provide a safe and enjoyable baking experience.

2- What ingredients are used in your premixes?
Our premixes contain a thoughtfully selected blend of gluten-free flours, starches, and other premium ingredients. The exact composition may vary depending on the specific premix, but we prioritise quality and taste in all our formulations.

3- How do I use your premixes?
Using our premixes is simple! Just empty the contents into a mixing bowl, add the required liquids or fats according to the instructions, and follow the recommended steps for kneading, resting, and baking. Detailed instructions are provided on the How to Bake page.

4- Can I customise the bread recipe with your premixes?
Absolutely! While our premixes are carefully formulated to deliver excellent results, you can unleash your creativity by adding additional ingredients like herbs, spices, nuts, or dried fruits to personalise your bread. Feel free to experiment and make it uniquely yours. Share your creations on social media, tag @mysimplebake and use the hashtag #mysimplebake for a repost!

5- Do your premixes contain any allergens?
Our premixes are designed to be gluten-free, but they may contain other allergens depending on the specific variant or flavour. Please check each product page's ingredient list and allergen information 
to ensure it aligns with your dietary needs and restrictions.

6- How should I store the premixes?
To maintain the freshness and quality of our premixes, store them in a cool, dry place away from direct sunlight. 

7- Are your premixes suitable for other dietary restrictions, such as dairy-free or vegan?
Depending on the variant, some of our premixes may be suitable for specific dietary restrictions, such as dairy-free or vegan. Please refer to the product pages or our website for detailed information on the suitability of each premix for specific dietary needs.

8- Do you offer wholesale or bulk ordering options?
Currently, we do not offer wholesale or bulk ordering options. However, we appreciate your interest, and we will keep you posted if such opportunities become available in the future. 

9- What is your return policy?
We do not accept returns due to food safety and hygiene.
 
10- How long does the bread made from your premixes stay fresh?
The shelf life of the bread made from our premixes may vary depending on factors like storage conditions and the specific recipe used. Gluten-free bread generally tends to have a shorter shelf life than traditional bread. We recommend storing your baked bread in an airtight container or bag to maintain freshness and consuming it within a few days.
 
11- Can I freeze the dough or the baked bread made from your premixes?
Yes, our premixes' dough and baked bread can be frozen. Freezing can help prolong the shelf life and preserve the quality of the bread. We recommend wrapping the baked bread tightly in freezer-safe packaging and labelling it with the date to ensure optimal freshness when thawed.

12- Do you offer any recipes or baking tips to enhance the flavour and texture of the bread?
Absolutely! We love sharing recipes and baking tips to help you maximise our premixes. You can find various creative and delicious recipes on our website and helpful tips and tricks to enhance the flavour, texture, and overall baking experience.
 
 
If you have any further questions or require additional assistance, please don't hesitate to contact our friendly customer service team at support@simplebake.co.uk. We are here to ensure your gluten-free baking journey is enjoyable and successful!